Churnkey

About Churnkey

The moment a subscriber reaches the cancel button is the moment most analytics tools have nothing left to offer — the dashboards simply record the loss. Churnkey built its entire product inside that moment. Cancel Flows put a personalized in-app experience between the customer and the exit, offering pauses or discounts matched to the account; Churnkey's published figure is a roughly 54% save rate for customers who enter one. Payment Recovery works the involuntary side with precision retries and omnichannel dunning campaigns, advertised as recovering up to 89% of failed payments. Feedback AI categorizes exit feedback automatically, Adaptive Offers tailor saves by customer segment, and an Account Agent hunts for expansion revenue hiding in existing accounts. Churn metrics dashboards, A/B testing, and customer timelines sit on top — the reporting is all there, it just lives downstream of the intervention instead of the other way around.

Billing hookups cover Stripe, Braintree, Chargebee, Paddle Classic, Paddle Billing, and Maxio, and the open-source React SDK, Data API, webhooks, and MCP server come free on every plan with no seat fees. Pricing tracks the size of the problem: Starter is $250 per month billed yearly for teams with under $5K of monthly churn, while Core, Intelligence (for teams past $10K in monthly churn), and Enterprise are quoted individually. A 14-day trial requires no credit card, so the cancel flows can prove themselves before any money changes hands. Founders Nick Fogle, Scott Hurff, and Baird Hall — bootstrappers based in Charleston, South Carolina — built the prototype in 2020 to fix churn in Fogle's own SaaS, and the product still reads like something made by people who lived the problem.

Pricing

Model

Paid

Starting price

$250/mo (billed yearly)

Notes

Priced by monthly churn volume, not seats: Starter $250/mo for under $5K monthly churn; Core and Intelligence are custom quotes for $10K+ monthly churn; Enterprise is custom. 14-day trial without a credit card; open-source React SDK and MCP server available with any plan, no seat fees.

Key Features

• Cancel Flows with personalized pause and discount save offers
• Payment Recovery with precision retries and omnichannel dunning campaigns
• Feedback AI for automatic categorization of cancellation feedback
• Adaptive Offers based on customer segmentation
• Account Agent for surfacing hidden expansion revenue
• Churn metrics dashboards, A/B testing, and customer timelines
• Open-source React SDK, Data API, webhooks, and MCP server for AI agents

Platforms

• Web
• API

Alternatives to Churnkey

• Baremetrics
• ProfitWell Metrics
• Chargebee Retention
• Chargebee